1. What are KLOF's operating hours?
We operate on Saturday - Thursday, 9.00 am - 5.30 pm. You can call us at Whatsapps 019 - 982 6368 (Sales) for order or inquiries.

2. What about the price of product? Why is it not displayed on the website?
Since each product can be customized, the original price of the product will be affected. However, we are always open to provide you with pricing and product information. You can chat on the website or call us at Whatsapps 019 - 982 6368 (Sales) for order or inquiries.

3. Does KLOF have promotions?
Yes. We always provide great promotions for customers. You can also follow us on FB or Instagram to find out our special promotions and other offers.

4. Does KLOF customize furniture?
Definitely! We can help you to make custom furniture. Please bring your photos and we will realize your unique furniture dreams. In addition, any furniture you see in our store can be modified according to your needs.

1. Can I order furniture by phone/ Whatsapp?
Yes, you can. You can order through our line at Whatsapps 019 - 982 6368 (Sales) from 9.00 am to 5.30 pm Saturday to Thursday. You can also order online at My Furniture Store, Shopee and Lazada.

2. How do I check the purchase status?
If you are in the Kemaman zone, we will send your goods according to the time and date agreed upon during payment. If you are outside the Kemaman zone, we will give you a tracking number after the goods are sent. You can check on the courier portal.

3. Are there products on the website that are not available in the shop?
We have tried to make full use of the space in our showroom to show the products we have. Not all products on the website are available in our showroom due to space constraints.

4. What is pre-order (Pre-order / Arrive-Call-Ship)?
Pre-Order is required when there is a delay in the product arriving at our warehouse. The pre-order period is 7-14 working days. Once the product has arrived, we will contact you as soon as possible for the shipping process.

5. Do I need to take measurements before ordering?
We highly recommend you to take measurements before making a purchase. Dimensions and measurements for each product on the website are provided to enable you to make a choice easily. For products in the shop, please consult our salespeople to help you.

6. Why is my order delayed or needs to be changed?
In certain circumstances, shipping of your order will be delayed due to late delivery by the vendor to our warehouse or delay by courier service. If this situation arises, we will try to give you the option of either delaying the delivery date or replacing another product of equal value or more.

7. What if my billing and shipping addresses are different?
When ordering in shop or e-store, please let us know your shipping address and billing address.

8. Can I buy online and pick up at the shop?
Yes, if you order by phone or e-store, you can take your purchase home on your own. If you place an order through My Furniture Store, Shopee or Lazada, you will need to receive your order via courier.

9. Can I get a discount for multiple orders?
Please contact our marketing manager to discuss further.

10. Can I cancel my order?
Yes, if the order has not been processed or ordered from the factory.

11. Can I make changes to my order?
Yes, if the order has not been processed or ordered from the factory.

1. Does KLOF accept money transfers through online banking?
Yes. Please submit proof of payment once you have completed making payment to us.

2. Does KLOF accept COD (cash on delivery)?
All orders must be paid for before delivery.

1. Where is your delivery location?
We deliver throughout Peninsular Malaysia.

2. How long will I receive the goods after ordering?
Depending on stock and delivery location. Usually, 1-2 working days for Kemaman zone or 1-2 weeks for outside Kemaman zone.

3. Does my furniture need to be installed?
A large number of KLOF furniture requires own installation. If you have installation issues, you may contact our customer service by phone at Whatsapps 019 - 982 6368 (Sales).

4. Will KLOF install furniture for customers?
Furniture installation service is only available in the delivery area around Kemaman zone. It includes installation, arrangement and disposal of packaging materials. For areas outside Kemaman zone or via courier service, the installation manual is provided in the packaging. If you have installation issues, you may contact our customer service by phone at  Whatsapps 019 - 982 6368 (Sales).

5. Does KLOF charge delivery fee?
It depends on the product ordered and your location. Some products are delivered free of delivery fee while others are charged a delivery fee.

6. Will KLOF assist to move my existing furniture?
We are ready to help to move your furniture, if you are in Kemaman. Furniture transfer service charges will depend on the type of furniture and location.

7. Will KLOF take my old furniture for disposal?
Yes, but only for customers around Kemaman. Furniture disposal service charges will depend on the type of furniture and location.

8. Can I schedule the delivery of goods?
You can if you order furniture directly with KLOF either in the shop or by phone. Customers can inform the time and date for us to make the delivery. If customers order goods through Shopee and Lazada, we have to follow Shopee's and Lazada's procedures and rules.

9. I ordered some items; will they be shipped together?
If all of your items are in stock at the time of your shipment, they will all be shipped at the same time. If there is no stock, customers can choose to ship after stock is available or ship separately.

10. Can my items be in the package before being shipped?
Yes. Most of our products are in manufacturer’s packaging.

11. Can I request that my item be installed before it is picked up or shipped?
Depending on the terms in the website whether it can be installed or not. If your product needs to be self -assembled and is in a box, it cannot be assembled by us.

12. What if the furniture does not fit to be placed in the desired space?
We advise you to first measure the area before ordering furniture. Once the furniture has been shipped, it cannot be returned unless an exchange is made with a product of equal value or more. Delivery charges will apply.

1. Do KLOF products have a warranty?
Yes, the warranty depends on the respective product. For more information, please contact us.

2. Does KLOF offer an additional warranty?
In the meantime, we do not offer additional warranties. But we have restoration service after delivery.

3. What if my item is damaged and the product return policy?
You have seven (7) days to report any damage or defects to our customer service department. We are not responsible for damage that occurs as a result of the customer moving or installing the product. We need a clear picture to arrange a suitable service.

4. What is KLOF's return policy? (Return Policy)
Online Refund Policy (online/ off line): You will receive a full refund if you cancel the purchase within 7-10 days of receiving the shipment. These terms are only valid for defective products upon receipt and not due to the negligence of the buyer.

In -Store Refund Policy: You will receive a full refund if you cancel your purchase if your order has not been processed or ordered at the factory. These terms are also valid if we run out of stock or the product is damaged upon receipt.